Legal

1.1 Introduction

VeltrionLogic ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights ("LOPDGDD").

1.2 Data Controller

The data controller responsible for your personal data is:

VeltrionLogic
Passeig des Born, 8
07012 Palma, España
Email: [email protected]

1.3 Data We Collect

We may collect and process the following categories of personal data:

• ▸Identity Data: full name, username, or similar identifier.
• ▸Contact Data: email address, telephone number, and postal address.
• ▸Technical Data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• ▸Usage Data: information about how you use our website and services.
• ▸Marketing Data: your preferences in receiving marketing from us and your communication preferences.

1.4 How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• ▸To perform the contract we are about to enter into or have entered into with you.
• ▸Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• ▸Where we need to comply with a legal or regulatory obligation.
• ▸Where you have given us explicit consent to use your data for a specific purpose.

1.5 Data Sharing

We may share your personal data with the following categories of third parties:

• ▸Service providers who assist in operating our website and providing our services.
• ▸Professional advisers including lawyers, bankers, auditors, and insurers.
• ▸Regulatory authorities, law enforcement agencies, and courts where required by law.

We do not sell your personal data to third parties.

1.6 International Transfers

Some of our external third parties may be based outside the European Economic Area (EEA). We ensure that any transfer of personal data to countries outside the EEA is subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms under GDPR Article 46.

1.7 Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

1.8 Your Rights Under GDPR

Under the GDPR, you have the following rights:

• ▸Right of Access (Article 15): the right to request copies of your personal data.
• ▸Right to Rectification (Article 16): the right to request correction of inaccurate data.
• ▸Right to Erasure (Article 17): the right to request deletion of your personal data.
• ▸Right to Restrict Processing (Article 18): the right to request restriction of processing.
• ▸Right to Data Portability (Article 20): the right to receive your data in a structured, machine-readable format.
• ▸Right to Object (Article 21): the right to object to processing based on legitimate interests.
• ▸Right to Withdraw Consent (Article 7(3)): the right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

1.9 Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, regular security assessments, and employee training.

1.10 Contact

For any questions regarding this Privacy Policy or our data practices, contact VeltrionLogic at:

Email: [email protected]
Address: Passeig des Born, 8, 07012 Palma, España

2.1 Agreement to Terms

By accessing or using the services provided by VeltrionLogic ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services. These terms apply to all visitors, users, and clients of VeltrionLogic.

2.2 Services Description

VeltrionLogic provides software development services, including but not limited to custom web development, API architecture, cloud infrastructure, security auditing, UI/UX design, database optimization, mobile application development, CI/CD automation, code review, performance optimization, technical consulting, and maintenance retainers. The specific scope, deliverables, and timelines for each engagement are defined in individual project agreements.

2.3 Client Obligations

The client agrees to:

• ▸Provide accurate, complete, and timely information required for project execution.
• ▸Designate an authorised representative for project communications and approvals.
• ▸Review and provide feedback on deliverables within agreed timeframes.
• ▸Ensure compliance with all applicable laws and regulations in their use of delivered products.
• ▸Make payments in accordance with the agreed payment schedule.

2.4 Intellectual Property

Upon full payment of all fees, the client receives a perpetual, non-exclusive, worldwide licence to use all custom-developed deliverables. VeltrionLogic retains ownership of all pre-existing intellectual property, frameworks, libraries, and tools used in the creation of deliverables. VeltrionLogic may use anonymised, non-identifiable aspects of completed work for portfolio and marketing purposes unless the client explicitly objects in writing.

2.5 Payment Terms

Invoices are issued as per the payment schedule defined in the project agreement. Payment is due within 14 calendar days of invoice date unless otherwise agreed. Late payments accrue interest at the rate of 0.05% per day on the outstanding amount. VeltrionLogic reserves the right to suspend work on any project where payments are more than 7 days overdue.

2.6 Limitation of Liability

To the maximum extent permitted by law, VeltrionLogic shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our services. Our total aggregate liability for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by the client to VeltrionLogic in the twelve (12) months immediately preceding the event giving rise to the claim.

2.7 Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information exchanged during the course of an engagement. This obligation survives the termination of these Terms for a period of three (3) years.

2.8 Termination

Either party may terminate a project engagement with 14 days' written notice. In the event of termination, the client shall pay for all work completed up to the date of termination. Sections 2.4, 2.5, 2.6, and 2.7 survive termination of these Terms.

2.9 Governing Law

These Terms are governed by and construed in accordance with the laws of Spain and the European Union. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Palma de Mallorca, Spain.

2.10 Amendments

VeltrionLogic reserves the right to modify these Terms at any time. Changes will be effective upon posting to this page. Continued use of our services after changes constitutes acceptance of the modified Terms.

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies help us understand how you interact with our site and improve your experience.

3.2 Types of Cookies We Use

3.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may impair the functionality of our website.

You can also manage cookie consent through our cookie banner, which appears on your first visit to the site. Your preferences are stored in your browser's localStorage.

3.4 Third-Party Cookies

We use Google Maps for embedded maps on our contact page. Google may set cookies when the map is loaded. We encourage you to review Google's privacy policy at policies.google.com/privacy. We do not control third-party cookies and are not responsible for their use.

3.5 Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operations. Any updates will be posted on this page with a revised "Last updated" date.

3.6 Contact

For questions about our use of cookies, contact us at [email protected] or write to: VeltrionLogic, Passeig des Born, 8, 07012 Palma, España.

4.1 General Policy

At VeltrionLogic, we stand behind the quality of our work. This Refund Policy outlines the conditions under which refunds may be issued for services rendered. All refund requests are evaluated on a case-by-case basis in accordance with applicable consumer protection laws, including EU Directive 2011/83/EU on consumer rights.

4.2 Pre-Project Deposits

Project deposits are non-refundable once work has commenced. Prior to the commencement of work, a deposit may be refunded in full within 7 calendar days of payment, provided no work has been initiated. The commencement of work is defined as the first billable activity performed by VeltrionLogic on behalf of the client.

4.3 Milestone-Based Payments

For projects structured around milestones:

• ▸Completed and approved milestones are non-refundable.
• ▸Milestones in progress may be refunded proportionally for undelivered work, minus any costs already incurred.
• ▸Future, unstarted milestones may be cancelled with 14 days' written notice and refunded in full.

4.4 Monthly Retainers

Monthly retainer services may be cancelled with 30 days' written notice. The current billing period will be honoured and fulfilled. No partial-month refunds are issued. Future months will not be billed after the notice period.

4.5 Defective Deliverables

If delivered work materially fails to meet the specifications agreed upon in the project agreement, the client must notify VeltrionLogic in writing within 14 calendar days of delivery. VeltrionLogic will have 30 calendar days to remedy the defect at no additional cost. If the defect cannot be remedied within this timeframe, a partial or full refund will be issued at VeltrionLogic's discretion, proportionate to the undelivered value.

4.6 Change of Mind

Due to the bespoke nature of software development services, no refunds are issued for change of mind once work has commenced. Clients are encouraged to clearly define requirements during the scoping phase before project initiation.

4.7 Refund Process

To request a refund, contact VeltrionLogic at [email protected] with:

• ▸Your name and contact details.
• ▸Project or invoice reference number.
• ▸A detailed description of the reason for the refund request.

Refund requests will be reviewed within 10 business days. Approved refunds will be processed to the original payment method within 30 calendar days of approval.

4.8 Consumer Rights

Nothing in this Refund Policy affects your statutory rights under EU consumer protection law, including the right of withdrawal for distance contracts under EU Directive 2011/83/EU where applicable. For digital content and services, the right of withdrawal may be waived once performance begins with your explicit consent and acknowledgement that you lose the right of withdrawal.

4.9 Contact

For refund inquiries, contact VeltrionLogic at:

Email: [email protected]
Address: Passeig des Born, 8, 07012 Palma, España